FAQ

Fees & Payment

Q5: How are shipping fees calculated?


  • Shipping fees are calculated based on the weight, dimensions, destination, and shipping method. Our online shipping calculator can help you quickly estimate the cost.


Q6: What payment methods do you accept?


  • We accept various payment methods, including credit cards, bank transfers, and e-payment options (like PayPal or Alipay). Please refer to our payment policy page for more details.


Tracking & Inquiry

Q3: How can I track my shipment?


  • You can track your shipment in real-time by entering your tracking number on our website or mobile app. If you have any issues, our customer service team is here to assist.


Q4: What should I do if my shipment is delayed?


  • If your shipment is delayed, we recommend checking the latest status through our tracking system first. If you still have concerns, please contact our customer service team, and we will assist you with updates and solutions.


Shipping Services

Q1: Do you offer international shipping services?


  • Yes, we offer international shipping services, including air freight, sea freight, and land transportation. Our expert team will help you choose the most suitable shipping method based on your needs.


Q2: How long does shipping take?


  • Shipping time depends on the destination and method of transportation. For example, domestic shipping typically takes 1-3 days, while international air freight may take 5-7 days. We will provide a detailed timeline when you place your order.